Changes, Returns and Refunds

To initiate an exchange or return, contact us at contact@otsosport.lu or by Whatsapp at 00352.691.777.543

TERMS:
You have 30 days from receipt of your order to make an exchange or return.
For a product to be eligible for an exchange or return, it must be unused and in the same condition that you received it.
The customer will be responsible for shipping costs for returning the item.

If the item is defective, OtsoLuxembourg undertakes to provide a full refund or exchange at its own expense.